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Policies

As of 8/20/20

At ASL, our main priority is to provide the best service and highest-quality products on every order. As always, engraving dies, printing plates and your first proof are FREE. Your 100% satisfaction is guaranteed!

Please note that both printed and electronic policies on packing slips, invoices, statements and other materials are no longer valid. Below are most recent policies – subject to change at any time.

FREE SHIPPING POLICY

ASL is pleased to pay shipping on all orders shipped within the contiguous 48 states. Express delivery, orders shipped outside the contiguous U.S., special marketing and promotional products and furniture orders will be charged actual freight. For furniture orders, please see our shipping and set up policy below. All orders under $50.00 will incur a $9.95 handling charge.

SAME DAY SHIPPING & NEXT DAY DELIVERY

Your in-stock and inventoried orders received by 4:00 pm will be shipped out the same day from one of our nationwide locations.

Corporate Kit and Estate Planning Portfolio orders received by 3:00 pm ET will ship within 3 business days.

In adherence with social distancing guidelines, we are operating our production and distribution operations on alternating schedules. We are making every effort to produce and ship all orders on as timely a basis. In order to maintain our production schedule, rush production requests will not be available at this time. If you have a specific need or question, please reach out to your account manager or info@aslegal.com.

We have next day delivery to most major metropolitan areas throughout the United States. To guarantee next day delivery, we recommend overnight shipment.

CUSTOM ORDER POLICIES

As always, typesetting (maximums may apply), your first proof and standard UPS ground shipping are Free within the contiguous U.S. and there are no charges for production set-up, dies or plates unless otherwise noted upon order.

Special marketing products and promotional products will incur actual freight charges.

All custom orders are subject to a 10% over/under variation in the quantity ordered and are billed accordingly. Over/under runs are necessary because of the nature of the manufacturing process.

Cancellation Fees

An order will be cancelled upon your firm’s request or by our Proof Department if no response is received within 30 days of the last proof that is sent. Cancellation will result in a minimum $55.00 charge per custom ordered item, plus any charges incurred during the production process including, but not limited to, ordering of special stock, restocking charges, typesetting time, etc.

Alteration Fees

If you choose to make changes to your free first proof, a minimum $14.00 charge will be incurred for each of the following functions: Text Changes, Repositioning, Typestyle Changes, and Requesting Additional Proofs. Charges will vary depending on the time and material required.

FURNITURE SHIPPING & SET UP POLICY

All stock furniture, floor mats or other items unable to be shipped via UPS will need to be quoted for inside delivery or set up.

VOLUME PRICING DISCOUNTS

Our money-saving volume pricing is designed to give you the most opportunities to save on hundreds of office essentials. Within selected product categories, you can combine styles and sizes to achieve the best volume pricing. For example, if you purchase 3 dozen 8 1/2″ x 11 3/4″ perforated white legal pads and 3 dozen 8 1/2″ x 11 3/4″ perforated canary legal pads, you will receive the 6 dozen price rather than the 1 dozen price on each pad. If your firm purchases at quantities above our published volume discounts, you may be eligible for additional discounts. Inquiries should be directed to our Customer Care Center at 800.222.0510. Registered users of www.aslegal.com are eligible for additional opportunities to save. Register now for your personal offers. Special offers on products or services cannot be combined and do not apply to special pricing agreements.

FREE INVENTORY PLANS

Our inventory plans are designed to save you money, time and valuable office space. Order a year’s supply of an item to take advantage of the best volume discount and eliminate production lead times. Then we will ship it to you, as you need it, throughout the year. You can even arrange standing deliveries to automate the dates and quantities for shipment. Minimums apply. ASL will inventory stock or custom items up to one year from the date of purchase for a stock item or the date of warehousing for a custom item. Items requiring inventory beyond one year may incur a warehouse charge and/or shipping charges. You can instantly and easily manage your inventory plans online at www.aslegal.com. You will have access to remaining balances and be able to make releases to any office location. Your firm will also be notified when it is time to reorder based on your usage. Call your Customer Care Representative for details.

PAYMENT AND CREDIT TERMS

Accounts with no purchases in the past 24 months will be set up to purchase via credit card or immediate ACH electronic payment. We accept American Express, Visa and MasterCard at the time of ordering.

All orders are subject to acceptance by ALL-STATE LEGAL at our corporate office in Cranford, New Jersey. Your acceptance of our shipment is considered to be acceptance of and agreement to the above terms and conditions.

On account purchasing is available pending approval by our Credit Department. Payment is due in full within 30 days from the date of invoice. Late payments are subject to a time price differential charge (TPC) equal to 1 1/2% per month of all overdue balances and may affect your ability to continue to purchase on account. We do accept ACH electronic and credit card payment. Contact creditd@aslegal.com for details.

PDF invoices and statements are sent via email to the contact(s) requested during our electronic billing/statement signup. To register, visit www.aslegal.com/ebilling. Paper invoices and/or statements are available upon request by contacting our Credit Department.

RETURN POLICY

At this time, credits, refunds and returns are not available – except when an ASL error occurs. Exchanges for like items and quantities on purchases in the past 30 days will be considered on a case by case basis.

Upon receipt of your order, please inspect your packages and immediately report any damages or other issues to our Customer Care Center at 800.222.0510.