Policies

As of 11/30/23

At ASL, our main priority is to provide the best service and highest-quality products on every order. As always, engraving dies, printing plates and your first proof are FREE.

Please note that printed and electronic policies on packing slips, invoices, statements and other materials are no longer valid. Below are most recent policies – subject to change at any time.

FREE SHIPPING POLICY

ASL is pleased to pay shipping on all orders shipped within the contiguous 48 states. Express delivery, orders shipped outside the contiguous U.S., special marketing and promotional products and furniture orders will be charged actual freight. For furniture orders, please see our shipping and set up policy below. All orders under $50.00 will incur a $12.95 handling charge. Split shipments, residential deliveries, unauthorized refused deliveries and undeliverable shipments may incur additional fees.

Promotions & Exclusions

Offers applies to retail pricing only and cannot be applied after order is placed or combined with other offers. Exclusions include alliance pricing, inventory plans, price quotes/contracts, printers, copiers, computers/supplies, business machines, toner/inkjet cartridges, corporate filing services, promotional products, vizCards, business cards, Holiday Cards and other specified items. Free ground shipping is applicable to all orders within the contiguous U.S., with orders under $50 incurring a $12.95 handling charge. Policies, prices, product specifications, product availability, and terms of offers are subject to change without notice. ALL-STATE LEGAL is not responsible for typographical or photographic errors.

For a full list of excluded items please visit: https://shorturl.at/exOTU

SAME DAY SHIPPING & NEXT DAY DELIVERY

Your in-stock and inventoried orders received by 3:00pm will be shipped out same day via UPS ground shipping and will be delivered in 1 to 5 business days.

Corporate Kit and Estate Planning Portfolio orders receive by 3:00pm EST will ship within 3 business days using UPS ground shipping.

We have next business day delivery to most major metropolitan areas throughout the United States on general line office supplies on orders place by 3pm.

To guarantee next day delivery on any urgent items needed, please contact our Customer Care Team at 1.800.222.0510 to arrange overnight shipping.

CUSTOM ORDER POLICIES

As always, typesetting (maximums may apply), your first proof and standard UPS ground shipping are Free within the contiguous U.S. and there are no charges for production set-up, dies or plates unless otherwise noted upon order.

Special marketing products and promotional products will incur actual freight charges.

All custom orders are subject to a 10% over/under variation in the quantity ordered and are billed accordingly. Over/under runs are necessary because of the nature of the manufacturing process.

Cancellation Fees

Any custom order cancelled either upon your firm’s request or if no response within 30 days of the last proof send date will result in a minimum $57.50 charge per custom ordered item. Any additional charges incurred during the production process including, but not limited to, ordering of special stock, restocking charges, typesetting time, etc. will be charged as well.

Alteration Fees

If you choose to make changes to online custom items after your order has been submitted or your free first proof orders, a minimum $14.70 charge for each of the following functions will be incurred: Text Changes, Repositioning, Typestyle Changes, and Additional Proofs. Charges will vary depending on the time and material required.

Review & Clearly Note Changes

You are responsible for reviewing the proof(s) to ensure accuracy of copy and images, spelling, punctuation, layout and positioning, spacing, typestyles, color, font sizes and quantity.

FURNITURE SHIPPING & SET UP POLICY

All stock furniture, floor mats or other items unable to be shipped via UPS will need to be quoted for inside delivery or set up.

VOLUME PRICING DISCOUNTS

Our money-saving volume pricing is designed to give you the most opportunities to save on hundreds of office essentials. Within selected product categories, you can combine styles and sizes to achieve the best volume pricing. For example, if you purchase 3 dozen 8 1/2″ x 11 3/4″ perforated white legal pads and 3 dozen 8 1/2″ x 11 3/4″ perforated canary legal pads, you will receive the 6 dozen price rather than the 1 dozen price on each pad. If your firm purchases at quantities above our published volume discounts, you may be eligible for additional discounts. Inquiries should be directed to our Customer Care Center at 800.222.0510. Registered users of www.aslegal.com are eligible for additional opportunities to save. Register now for your personal offers. Special offers on products or services cannot be combined and do not apply to special pricing agreements.

12 MONTH FREE INVENTORY PLANS –

Our inventory plans are designed to save you money, time and valuable office space. Order a year’s supply of an item to take advantage of the best volume discount and eliminate production lead times. Then we will ship it to you, as you need it, throughout the year. You can even arrange standing deliveries to automate the dates and quantities for shipment. Minimums apply. ASL will inventory stock or custom items up to one year from the date of purchase for a stock item or the date of warehousing for a custom item. Items requiring inventory beyond one year may incur a warehouse charge and/or shipping charges. You can instantly and easily manage your inventory plans online at www.aslegal.com. You will have access to remaining balances and be able to make releases to any office location. Your firm will also be notified when it is time to reorder based on your usage. Call your Customer Care Representative for details.

PAYMENT AND CREDIT TERMS

Accounts with no purchases in the past 24 months will be set up to purchase via credit card or immediate ACH electronic payment. We accept American Express, Visa and MasterCard at the time of ordering.

All orders are subject to acceptance by ALL-STATE LEGAL at our corporate office in Cranford, New Jersey. Your acceptance of our shipment is considered to be acceptance of and agreement to the above terms and conditions.

On account purchasing is available pending approval by our Credit Department. Payment is due in full within 30 days from the date of invoice. Late payments are subject to a time price differential charge (TPC) equal to 1 1/2% per month of all overdue balances and may affect your ability to continue to purchase on account. We do accept ACH electronic and credit card payment. Contact [email protected] for details.

PDF invoices and statements are sent via email to the contact(s) requested during our electronic billing/statement signup. To register, visit www.aslegal.com/ebilling. Paper invoices and/or statements are available upon request by contacting our Credit Department.

RETURN POLICY

Upon receipt of your order, please inspect your packages and immediately report any damages or other issues to our Customer Care Center at 800.222.0510.

Each order you submit receives individual attention, including ongoing inspections and quality checks. If for some reason you are not satisfied with your purchase, most products can be returned within 30 days from the date of invoice for a full credit, refund or replacement with the following limitations:

• Returns must be received in the original packaging in resalable condition with packing slip
• Shipping charges will not be refunded
• Returns on orders that are not the fault of ALL-STATE LEGAL, a 15% restocking fee will apply

Please call 800.222.0510 or email [email protected] to begin your return. UPS return labels will be provided at a cost of $12.95 each.

If the return is deemed to be an error on our part, there will be no refund on shipping charges. We reserve the right to dispute all claims.

Exceptions
Ink/Toner Items – May be exchanged or returned for a full refund within fourteen (14) days from the date of the invoice, if returned unopened, unexpired and in the manufacturer’s original box with all internal packaging, warranty cards, manuals and accessories included.

Software/Subscription Services – Software is returnable within thirty (30) days from the date of the invoice, if returned unopened in the original manufacturer’s packaging and in resalable condition. Defective software can be replaced with the same title within fourteen (14) days from the date of the invoice. However, no refunds, credits, or exchanges of any kind will be given for subscription services.

Non-Returnable Items – Certain items are final sale only. These include, but are not limited to: Furniture, Business Machines, Technology Items, Consumer Electronics, PPE, Health Care Items, Break Room Supplies, Cleaning and Sanitizing Items, Food, Beverages and other related products and supplies cannot be returned.

Custom Items – All non-defective custom ordered products including, but not limited to: customized printed materials, signs, stamps, seals, certificates and promotional products are not returnable under any circumstances or conditions. All custom items are subject to delivery of 10% over/under the quantity ordered and will be invoiced accordingly.

Other – Products sold and shipped by third parties are excluded from this return policy. We reserve the right to limit quantities and prohibit sales to resellers.

Polices, prices, product specifications, product availability and terms of offers are subject to change without notice. ALL-STATE LEGAL is not responsible for typographical or photographic errors.