Here and Ready to Serve
Last updated 3/26/20
For the safety of our employees, we have launched our business continuity plan – with as many people working from their home offices as possible. For those that must be present, we are practicing all precautions outlined by the CDC. Our policies and procedures are in place to protect our employees and reduce the risk of spreading the virus while ensuring we are able to continue to support you.
We will continue to monitor the CDC and our state guidelines and provide you with updates if your service will be impacted.
Thank you for your business and stay safe and healthy!
Our offer of support:
We are all hands on deck. You may hear from us via email or through sales or service associates whom you may not have heard from in the past. While the crisis is evolving rapidly, our main objective is to check in on you and your firm and offer any support that you may need.
If you need to process electronic payments via ACH, please contact firstname.lastname@example.org for more information.
What may change:
Our sales and service teams continue to be fully functional and ready to be of service.
You may experience unusual background noise – such as the sound of children, pets and other conversations. Also, our availability to answer the phone or respond to emails in real time may be diminished slightly. Please continue to leave us a message and we will get back to you within 24 business hours if not before. The good news is you can still email inquiries to: email@example.com.
You may experience some delays in delivery of product.
In adherence with social distancing guidelines, we are operating our production and distribution operations on alternating schedules. We are making every effort to produce and ship all orders on as timely a basis. In order to maintain our production schedule, rush production requests will not be available at this time. If you have a specific need or question, please reach out to your account manager or firstname.lastname@example.org.
Corporation kit and supply orders, which usually ship same day, may take up to an additional 3 days to ship.
Currently, we are not accepting any returns or offering any credits.
You can view all our most up to date policies here.
What should not change:
As of today, we do not anticipate any other disruptions or product shortages. We are well stocked and have made adjustments in our resources to ensure our production deadlines will be met.
There should be no noticeable change in our ability to provide clear, concise answers and information.
We can ship materials to either your office or directly to your employees’ homes (split deliveries will have a minimal service charge).
Items that might help:
- Remote Office Kit – one box filled with essentials to get remote offices up and running
- vizCards mobile business cards and mobile directory
- Electronic letterhead, billhead and fax templates (reach out to email@example.com for more information)
- Case-Guard and other vinyl pockets and wallets
- Vinyl folders
- Vinyl file folders
- Mobile desks, Sit-to-Stand desks, Desk risers and more to help with back and neck pain and concentration